Reschedule or Cancel an Appointment

When we reserve an appointment for you, there are three people involved: you, the practitioner, and another patient waiting for an open appointment.  We require 24 hours notice should you need to reschedule or cancel your appointment, otherwise a missed appointment fee of $50 will be billed.

Privacy Policy

On November 1st, 2004 the Personal Health Information Protection Act (PHIPA) came into effect.  The act creates rules for the collection, use and disclosure of personal health information by health care providers, and is a sub-act related to the Personal Information Privacy and Electronic Documents Act (PIPEDA).  It also outlines your right to access your records, to correct inaccurate information, and to determine how your personal information can be used.

As regulated health professionals, registered massage therapists already adhere to high standards in the protection of your personal information, including:

  • health history, general health status and particulars around health conditions and medications ·   contact information (name, address, date of birth, telephone number, email address) ·   name and address of primary care provider/physician.

This information is kept in a file cabinet that is lockable, and away from public access.  Only your practitioner can access your file.  We also keep financial records of payment for services rendered, and assessment/treatment notes.   We retain this information for 10 years following your last recent treatment, after which time it is shredded and destroyed.  Access to electronic documents are password-protected.

We will disclose this information only when required by law, or with your written permission.  Express (written) consent is required to share information outside of your circle of care.  Verbal consent is adequate to contact other health care providers within this circle.  You have the right to alter or withdraw your consent at any time.

We also collect information on your occupation, birth date, and availability of extended health plans for statistical purposes.  As well, we utilize contact information to mail or email a clinic newsletter.  You can withdraw consent from receiving such information by contacting Don Dillon, RMT at relief@dondillon.ca or call 905 937 5802.

Should you wish to view your records, express a concern, or withdraw consent on how your information is used, please contact our Privacy Officer – Don Dillon, RMT at 19 Durham Drive, St. Catharines ON, L2M 1C1  ( 905 937 5802.  Please do not hesitate to contact us with any questions or concerns.  As always, we respect and protect your personal information.  Thank you!

To contact the Privacy Commissioner, call 1 800 461 2036 or visit www.health.gov.on.ca

Complaints Policy

If you have a concern regarding your care, please talk to your practitioner and resolve the issue directly.

If your complaint is not resolved to your satisfaction, you can contact the College of Massage Therapists of Ontario, or call 416 489 2626, or write them at 1867 Yonge Street, suite 810, Toronto, ON M4S 1Y5